Zadbano e-learning platform – case study

Zadbano About a company where literally everything has been taken care of. Including the development of employees’ competencies and skills also… Zadbano

“More important than all our services are the people we provide them to and those who deliver them.

It is for our professionals that we create a good workplace. We provide opportunities for development. We are aware of the importance of the efforts of all those who, every day, ensure that our customers receive the comfort of the best-performed services.”

Customer profile

Zadbano is the leader in the home delivery category, which has been supporting the development of the Polish e-commerce market for several years. They provide delivery services, installation of audio/video equipment and household appliances, and furniture assembly.

The company currently employs 1,200 professionals in 14 branches and handles over 1,000,000 orders per year. To carry out complex warehouse processes, deliveries, removals, and maintenance services throughout Poland, the company needs reliable, competent, and responsible employees.

Both employees and customers are extremely important to the company. Hence the need to take care of both sides – both employee qualifications and customer satisfaction. The correlation is simple: highly qualified employees guarantee high-quality services and customer satisfaction.

Zadbano is the leader in the home delivery category. The company currently employs 1,200 professionals in 14 branches and handles over 1,000,000 orders per year.

Challenge – strengthening employee competencies

As we have already mentioned, customer satisfaction is the benchmark for the quality of services provided by Zadbano. Customers are satisfied when the ordered goods are delivered undamaged, installed with due care, and the entire order is completed within the specified time frame.

In order to meet all of the above conditions, a company must have reliable and qualified teams. A properly trained employee or partner minimizes the risk of errors and warranty costs.

Due to the company’s growth and the need to maintain high quality, Zadbano faced the challenge of finding a suitable e-learning platform for its employees, partners, and subcontractors.

This is where our cooperation began and where the “Zadbano Academy” started.

The highest quality requires continuous improvement of skills. To this end, the Zadbano Academy was established, where the team can develop and improve.

Solution – HRcode platform

For Zadbano, we created a training platform called “Zadbano Academy” – fully tailored to the company’s needs. Along with the platform, the client received tools for creating e-learning courses – a built-in H5P creator and an external tool called Articulate Storyline 3.

At every stage of the e-learning platform implementation, the client could count on our support. We took care of training the people designated by the company in the operation of the training platform and the use of its individual modules.

The e-learning platform includes training courses for fitters and installers, which inform employees how to perform services in accordance with the procedures and standards in force at Zadbano. Thanks to the platform, employees have gained knowledge on how to correctly document completed services (photos, videos, descriptions) in order to maintain high standards.

Our system also gives companies the opportunity to create knowledge tests that check and improve the skills and knowledge level of their employees.

Thanks to the training platform, employees, partners, and subcontractors are kept up to date on procedures, assembly and installation techniques, and informed about good practices used when performing services. In addition, they receive reminders about new mandatory or voluntary training courses that appear on the platform.

Along with the platform, the client received tools for creating e-learning courses – a built-in H5P creator and an external tool, Articulate Storyline 3.

Results

“Zadbano Academy” met the client’s expectations and enabled them to achieve their goals.
Despite dynamic growth, dispersed teams, and increased employment, the company maintains the high quality of its services. Supervisors gained greater control over the training process.

The costs associated with warranty claims have been reduced. The company has not only gained the ability to train employees on an ongoing basis, but also to test and report on the training conducted.

The e-learning platform enabled the standardization of knowledge and facilitated employee access to knowledge. Training multiple people simultaneously, regardless of location and time, proved to be a very good solution for dispersed teams.

The training platform makes a very good impression on Zabdano employees and partners. The presentation of the “Zabdano Academy” allows the company to build an image of expertise in the eyes of potential customers.

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